Refund policy
Shipping Policy
Processing time: All orders are processed within 1–2 business days.
Shipping time: 7–15 business days after processing, for all supported countries.
Shipping cost: Free shipping on every order, US and international.
Order tracking: A tracking number is emailed once your order ships.
International orders: Customs fees, import duties, or taxes charged by your country are the customer's responsibility and are not included in the order total.
Return and Refund Policy
Return window: You may return your order within 90 days of the delivery date.
Eligibility: To be eligible for a return, items must be unopened, unused, and in their original sealed packaging. Opened or used patches cannot be accepted for a change-of-mind return.
Damaged, defective, or incorrect items: If your order arrives damaged, defective, or is not what you ordered, this condition does not apply — contact us within 7 days of delivery with your order number and a photo of the item, and we will send a free replacement or a full refund, at no cost to you.
Non-returnable items: Opened or used products (outside the damaged/defective/incorrect-item exception above) and orders past the 90-day window are not eligible for return or refund.
Return shipping: For change-of-mind returns, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for packages lost in transit back to us. Damaged, defective, or incorrect items ship back free — we'll provide a prepaid label or reimburse the cost.
How to start a return: Contact our support team at [support email] with your order number to receive return instructions and the return address.
Refund timeline: Once we receive and inspect your returned item, refunds are processed within 3–5 business days to your original payment method. You will receive an email confirmation once the refund is issued. If you haven't received a refund a few days after our confirmation email, check with your bank or card provider first — processing times vary — then contact us at [support email] if it still hasn't appeared.
Exchanges: We only replace items that arrive damaged, defective, or incorrect. For all other cases, return the original item (once eligible) and place a new order.
