Cancellation policy
Magnefit Membership Policy
Welcome to the Magnefit family. This page explains how your Patch Pro membership works, from your first box to the day you decide to pause or leave — written in plain language, no fine print tricks.
How Your Membership Works
When you subscribe to Magnefit Patch Pro, we send you a fresh box on the schedule you pick at checkout — 100 medical-grade patches, sealed in 5 packs of 20, so you always have a supply on hand before you run out.
From your account dashboard, you're free to adjust your delivery frequency, update your shipping address, skip an upcoming box, or manage your membership whenever it suits you. Your payment method is charged automatically at the start of each billing cycle, so your patches just keep showing up — no need to reorder manually.
Returns on Your Boxes
Each box in your membership follows our standard return policy: if a box arrives and you haven't opened it, you can return it within 30 days for a refund, processed within 3–5 business days. This applies the same way whether it's your first box or your fifth — just reach out to us at contact@magnefit.co and we'll walk you through it.
Joining the Membership — and Leaving It
Here's the honest version: your membership asks for a minimum of 2 billing cycles (about 2 months) before you're free to cancel. Comfort from consistent, nightly use builds up gradually, and two months is roughly how long it takes to know whether Patch Pro is genuinely working for your joints — so we ask you to give it that runway before deciding it's not for you.
Once those first 2 months are behind you, you can cancel anytime — right from your dashboard, or with a quick note to contact@magnefit.co. Your cancellation takes effect at the end of your current billing cycle, so you'll always get what you've already paid for.
Need a breather rather than a goodbye? You can pause a delivery anytime from your dashboard. Pausing doesn't reset or extend your 2-month membership window — it just puts things on hold, and any remaining time picks back up right where you left off once you're ready to continue.
Billing, Payments & Hiccups
Your card is charged automatically at the start of each billing cycle. If a payment doesn't go through, we'll let you know and simply try again over the following days rather than cancelling your membership outright.
One honest note: a declined or failed payment during your first 2 months doesn't count as a cancellation and doesn't shorten your commitment — and the same goes for disputing a charge instead of reaching out to us directly. If something's not working for you, we'd always rather hear from you at contact@magnefit.co than have a bank dispute sort it out — we're quick to make things right when you ask.
Your Payment Information Stays Private
Magnefit never stores, sees, or has access to your card details or financial information. All payments are processed securely through Shopify's payment system, built to industry security standards.
If This Policy Changes
Occasionally we'll update this policy to make it clearer or reflect a new feature. Any changes are posted here with a new "last updated" date and apply only to memberships started after that date — your existing membership keeps the terms you signed up under.
A Quick Note Before You Join
Completing a Patch Pro membership order means you've read and agreed to this policy, including the 2-billing-cycle minimum membership period described above. If anything here is unclear, just ask us at contact@magnefit.co before you subscribe — we're happy to walk you through it.
